Residents need to apply for utility service (water, sewer, electric) at the Village Office at 122 E. Pike Street. Please click on this link to open a PDF fillable copy of our Utility Application. Once you have the application completed, please print and sign the application and bring it into the Village Office located at 122 E. Pike St., Jackson Center, OH 45334.
Property owners may present a copy of their deed to avoid paying a utility deposit. Persons renting a facility will need to pay a $300 deposit before service is established.
Utility bills are mailed on the first of each month and are due on or before the 15th of the month. If utility bills are not paid on or before the 15th, a 10% penalty is added to each utility charge. If the 15th falls on Saturday or Sunday, you will have until 10:00 A.M. on the following Monday to make payment without penalty. If we do not receive your payment until after 10:00 A.M., late charges will be applied. We apply all the payments that have been received in our drop box before 10:00 A.M. and those received in our Post Office Box before 10:00 A.M. before we apply penalties.
If your payment is not received by the end of the month or if you have not called to make arrangements to pay your bill, your utilities will be shut off and your account will be assessed a re-connect fee until you make arrangements to get your balance paid.
Click on this link for an explanation of our Utility Bill: Utility Bill Example
Paying your Bill
Payment can be mailed, dropped in the night deposit (located at the front of the utility office), or paid during regular business hours at the utility office from 8:00 a.m. to 4:00 p.m. Monday through Friday. You may also choose to sign up for our Direct Pay Program which is described below.
Direct Pay Program
The Village of Jackson Center is pleased to offer you a new way to pay your monthly utility bill that saves you both time and money. No need to stand in line to pay, to write checks or make a trip to our office! Click on this link to open our Direct Pay Program form that is PDF fillable Direct Pay Program, Once you have completed the form, please print and sign the form and bring it into the Village Office. With the Direct Pay Program you can now pay your utility bill each month by automatic deduction from your bank account.
The Village Office observes only the major holidays: New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Our office will be closed on these holidays. We also close at noon on Christmas Eve and New Years Eve.
We will be open on the following federal holidays: Martin Luther King Day, Presidents Day, Columbus Day and Veteran's Day.
Explanation of Utility Bill
For an explanation of your utility bill: Sample Bill
The minimum water charge is: $25.13
The minimum sewer charge is: $43.91
To see the complete ordinance for water and sewer rates please click on this link for Ordinance 2019-021.
On a residential electric bill, the amount that appears on your bill is the total for electricity (kilowatt hours used) which includes the energy cost, transmission cost, distribution cost, customer charge and kWh tax. To see the complete ordinance for electric rates and charges, please click on this link for Ordinance 2019-027.
Utility Policy Manual:
The Utility Policy Manual are the terms and conditions that govern the utility services provided by the Village of Jackson Center. To view the complete Utility Policy Manual click on this link.
General Fee Schedule:
The General Fee Schedule sets the amounts and rates for services provided by the Village of Jackson Center. To view the General Fee Schedule click on this link.
Compare Utility Rates In the State of Ohio
If you would like to compare our rates with other utility rates in the State of Ohio, please click on this link that will take you to the 2017 Sewer and Water Rate Survey. This is the latest water and sewer rate survey that is completed by the Office of Fiscal Administration of the Ohio Environmental Protection Agency. The Sewer and Water Rate Survey's central purpose is to collect and publish Ohio residential sewer and water rates. 2014 rates were collected for the twenty-eighth annual Sewer and Water Rate Survey, conducted by the Ohio Environmental Protection Agency. Ohio EPA sent survey questionnairs to 606 municipalities and districts and received 432 responses (71%). Six surveys were obtained from community internet sites.